In the event of damage or malfunction of the terminal as such, it is necessary to contact ČSOB directly, as all complaints must be resolved through the bank's service. Therefore, please contact the bank's hot line at the telephone number: +420 495 800 116.
The bank's service enables the exchange of the terminal for a functional piece at their branch: BELLPRO, s. r. o., Kloknerova 2249/9, 148 00 Prague 11-Chodov. However, always contact the above telephone number in advance to arrange details.